We are experienced BPO professionals

Revenue Cycle Management
We deliver a full range of RCM services to streamline your billing processes and achieve fast and predictable collections. We provide a broad spectrum of billing services including, but not limited to the following...
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Medical Coding
We have top notch medical coders who keep themselves on the most current coding regulations. We promise our customers 24 to 48 hour turnaround time on audit and delivery. We are fully compliant with all of the Correct Coding Initiatives (CCI) and Local Medical Review Policies...
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Claims Management
Recognizing that the accurate and timely processing and payment of claims is a critical customer satisfaction measure for TPAs and health plans alike, PBI follows a systematic workflow to quickly prepare healthcare claims for payment...
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Data Entry/Conversion Services
We provide cost-effective data entry & conversion services at unsurpassed quality at desired turnaround time of our clients. Our data services are designed to simplify and streamline...
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Why clients choose us ?
We have the expertise, enthusiasm, flexibility and commitment to deliver results time after time and to deadline. It is a combination of all of the following characteristics that make us unique.
- Experience & expertise
- Measurable results
- Proof of performance
- Transparency & integrity
- Bespoke service
- Attention to detail
- High quality at low pricing

Have a look through our segmented approach

Process
We have standardized end-to-end processes to meet agreed SLAs consistently. Our process framework is designed to provide continuous improvements.

Communication
We ensure our expert team is always available when you need us. No matter what you need help with, no matter where you are, you can always give us a call / send us a mail.

People
We have a scalable pool of dedicated people with deep revenue cycle expertise. They are our most valuable resource reflecting the spirit of the company at all times.

Support
We deliver outstanding customer support on all our services. Our team is dedicated to providing you with an excellent customer support experience in a timely manner.

Analytics
Our expert analytics empowers you to track and improve the performance of your business. We bring in high impact business intelligence that will bridge the gaps.

Cash flow
We have designed our business model in such a way that it saves you time, cuts operating costs and increases your cash flow. We want you to practice profitability.
Who we are?
Phoenix Business Initiatives (PBI) is a young and vibrant company that aims to provide high quality services. At PBI, we strive to achieve the highest level of “Customer Satisfaction” possible. With offices in Tampa & Jacksonville, Florida the PBI’s team of dedicated professionals operates from their offshore location in India to ensure services...
Read MoreWhat we do?
Our services are designed to deliver value to the organizations that we serve and hence are motivated by the success we share with our clients. We offer the following healthcare services:
Read MoreSecurity & HIPAA
Security is of utmost importance at PBI that is why we protect all patient data with the highest form of security possible. Our servers use the highest quality firewalls, providing greater security than a typical office server. All paper documents (if any are printed) are properly shredded, file transfer done through secure FTP, we have the technology to work...
Read MoreWhat people say about us
“Having PBI on board is always reassuring because Billing is where our business risk is. You can trust them to do the job and they repeatedly deliver with a down-to-earth, no-nonsense approach.” We always find their staff responsive and easy to communicate with and they understand the need for error-free billing and ensure we achieve our objectives.”
- Physician practicing in NJ
PBI came highly recommended to us. Great businesses prove their worth to customers and I now recommend PBI myself! This is due to their excellent service, competitive pricing and outstanding customer care. In a world that's becoming so distant and digital, it's thoroughly refreshing to get such a personal touch."
- Data Entry Company in London
I have been working with PBI for quite awhile now and I am extremely impressed with their professional attitude and approachable manner. Healthcare is a complex industry, but PBI have consistently understood my needs. They've always got it right the first time - and on time. I simply wouldn't recommend anyone else!"
- COO of a TPA in FL